Terms & Conditions

1. Definitions

"Services" means sauna sessions, cold plunge sessions, and any related wellness services we offer.

"Booking" means a reservation made through our website, booking platform, or in person.

"Session" means a single scheduled use of our facilities as set out in your Booking confirmation.

"Membership" means any recurring subscription arrangement offering discounted or included access to Sessions.

2. Bookings and Payment

2.1 Bookings can be made through our website or booking platform. A Booking is only confirmed once payment has been taken and a confirmation has been issued.

2.2 Prices are as stated at the time of Booking, inclusive of applicable VAT unless stated otherwise. We reserve the right to change prices for future Bookings at any time; changes will not affect Bookings already confirmed.

2.3 Full payment is required at the time of Booking unless otherwise agreed in writing.

2.4 It is your responsibility to check the date, time, and details of your Booking on the confirmation you receive. Please contact us promptly if anything is incorrect.

3. Cancellations, Changes, and Refunds

3.1 You may cancel or reschedule a Booking free of charge up to 24 hours before the scheduled Session start time.

3.2 Cancellations made after this deadline, or failure to attend ("no-show"), are non-refundable and non-transferable, except at our discretion or where required by law.

3.3 We reserve the right to cancel or reschedule a Session due to circumstances beyond our reasonable control (see Clause 11, Force Majeure), maintenance, safety concerns, or insufficient bookings for a group Session. Where we cancel a Session, you will be offered a full refund or the option to rebook at no additional cost.

3.4 Right to cancel (Consumer Contracts Regulations): Where you book a Service to take place within the 14-day statutory cancellation period, you expressly agree that we may begin providing the Service before that period ends and, once the Service has been provided in full, you acknowledge you will lose your right to cancel under these regulations.

4. Memberships and Subscriptions

4.1 Where applicable, Membership grants access to our facilities on the terms set out at the time of purchase, including any usage allowance, session credits, or discounted pricing.

4.2 Memberships renew automatically on a recurring basis until cancelled. You may cancel your Membership at any time through your account or by contacting us; cancellation will take effect at the end of the current billing period, and no partial refunds are given for unused time within a period already paid for.

4.3 We reserve the right to amend Membership pricing or terms with reasonable notice (at least 30 days before the change takes effect).

5. Health, Safety, and Assumption of Risk

5.1 Use of sauna and cold plunge facilities involves exposure to extreme heat and cold, which carries inherent health risks. By making a Booking, you confirm that:

— you do not have any medical condition that would make use of our facilities unsafe, including but not limited to cardiovascular conditions, respiratory conditions, epilepsy, or pregnancy, without prior medical clearance;

— you are not under the influence of alcohol or drugs;

— you will follow all posted safety guidance and staff instructions at all times;

— you use our facilities entirely at your own risk, save for injury or loss caused by our negligence or breach of statutory duty.

5.2 Before your first visit, you will be asked to read and accept our separate Waiver and Health Declaration. Full acceptance of the waiver is a condition of entry.

5.3 We reserve the right to refuse entry or a refund to anyone who, in our reasonable judgement, poses a health or safety risk to themselves or others, including through intoxication or non-disclosure of a relevant medical condition.

5.4 Children under 16 must be accompanied by a supervising adult at all times, in line with our current site rules.

6. Conduct and Facility Rules

6.1 You agree to treat our staff, facilities, and other customers with respect. We reserve the right to remove, without refund, anyone behaving in a manner that is abusive, unsafe, or disruptive.

6.2 Appropriate swimwear/towels must be worn at all times in shared facilities, in accordance with our posted site guidance.

6.3 We are not liable for loss, theft, or damage to personal belongings brought onto our premises, except where caused by our negligence.

7. Gift Cards and Promotional Codes

7.1 Gift cards are valid for 12 months from the date of purchase and are non-refundable except where required by law.

7.2 Promotional codes are subject to the specific terms stated at the time of issue and may not be combined unless expressly stated.

8. Liability

8.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

8.2 Subject to Clause 8.1, we are not liable for any indirect or consequential loss arising from your use of our Services, and our total liability in connection with any Booking is limited to the amount paid for that Booking.

8.3 Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

9. Website Use and Intellectual Property

9.1 All content on our website, including text, images, and branding, is owned by us or our licensors and may not be copied or reproduced without permission.

9.2 We aim to keep our website accurate and up to date but do not guarantee it will be error-free or uninterrupted at all times.

10. Data Protection

10.1 We process personal data in accordance with our Privacy Policy, which explains what data we collect, how we use it, and your rights.

11. Force Majeure

We are not liable for any failure or delay in providing our Services caused by circumstances beyond our reasonable control, including but not limited to extreme weather, equipment failure, power outages, or government restrictions.

12. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of your Booking will apply to that Booking. The current version will always be available on our website with its last-updated date.

13. Complaints

If you have a complaint, please contact us at hello@saunaflow.co.uk and we will aim to respond within 7 business days. We will always try to resolve matters directly in the first instance.

14. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.